Happiest Minds Technologies Limited, a digital transformation and IT solutions company, has announced it has successfully executed a digital transformation project for Coca-Cola Bottling Company United for streamlining its order management with RPA in Microsoft Power Automate.
Coca-Cola Bottling Company United (Coca-Cola United) has a long history of supplying Coca-Cola products directly to retailers and restaurants. When Coca-Cola introduced its new Freestyle vending machine, Coca-Cola United, a privately owned company that isn’t owned by Coca-Cola, was challenged to streamline its order and invoicing procedures. It did so using Microsoft Power Automate robotic process automation (RPA).
“While building this solution, we resurrected high-value strategic projects that we couldn’t tackle before because of the constraints of legacy apps. We feel empowered to take advantage of any future opportunities that the business provides us”, said Bob Means, Director of Business Solutions
Desktop flows in Power Automate automates repetitive processes in Windows and web applications — a perfect fit for high-volume but mundane data entry and transfer. Coca-Cola Bottling Company United collaborated with Happiest Minds to create a master automated service agent they’ve dubbed ‘Asa,’ which consists of several bots. Built on Microsoft Azure and Microsoft Power Platform, ‘Asa’ uses Azure Key Vault to help secure and control passwords and other sensitive data, and it relies on Azure DevOps for continuous integration and continuous delivery (CI/CD).
The new, simplified process frees the dedicated CRM agent, allowing orders from all channels, such as inbound and outbound call centre agents, field service sales representatives at customer sites, and via a customer self-service portal.
Using Power Virtual Agents, Happiest Minds helped the company develop a bot that served as an intelligent front end to the new solution. Power Automate was used to drive the entire process. And by interoperating with other Azure services, such as Azure Key Vault, the system was able to securely access both internal and external systems and orchestrate the entire order process, from purchase order to reconciliation, in SAP.
We are very excited about this solution”, said Kaylan Cannon, Customer Service Manager, Coca-Cola Bottling Company United. “It will dramatically reduce labour costs, minimize the various points of error in our current solution, and will allow us to rapidly expand the local Freestyle campaign to better support our customers”.
Happiest Minds Technologies Limited is a Mindful IT company that enables digital transformation for enterprises and technology providers by delivering customer experiences, business efficiency and actionable insights. They do this by leveraging a spectrum of disruptive technologies such as artificial intelligence, blockchain, cloud, digital process automation, internet of things, robotics/drones, security, virtual/augmented reality.
A Great Place to Work-Certified™ Company, Happiest Minds is headquartered in Bangalore, India with operations in the U.S., UK, Canada, Australia and the Middle East.
You can find more information about Happiest Minds on its website.